Extended Warranty, 12 Extra Months
12 months
₦35,000 a year
View detailsWarranty
Covered, in writing.
Every phone and every repair leaves with a warranty card. Here is what it covers and how to claim.
Cover
What is covered, for how long
Faults that happen in normal use.
| Bought | Length | Covers | Not covered |
|---|---|---|---|
| New phone | 12 months | Faults | Drops and liquid |
| Graded A or B | 6 months | Faults | Drops and liquid |
| Graded C | 3 months | Faults | Drops and liquid |
| Repair | 90 days | The part we fitted | Other parts |
| Accessory | 6 months | Faults | Wear and tear |
| Extended warranty | 12 extra months | Faults | Drops and liquid |
| Screen cover plan | 12 months | One screen replacement | Other damage |
Example cover for this demo store.
Our promises
Repair first
If a fault can be fixed, we fix it at no cost.
Replace if not
A like-for-like phone of the same grade.
Five working days
Most claims are sorted within a week.
Any branch
Claim at Ikeja, Lekki, Abuja or Port Harcourt.
Claiming
How to claim
Message us
Your receipt number and the fault.
Bring it in
To any branch, with the card.
We check
Fault or damage, decided on the bench with you.
Fixed or replaced
Usually within five working days.
Add cover
Warranty and setup
Screen Cover Plan, 12 Months
12 months
₦45,000 a year
View details
Data Transfer and Setup
One visit
₦10,000
View detailsClaim
Start a warranty claim
Your receipt number, the phone and what is wrong.
- counter@phonepalace.example
- Ikeja, Lagos