Tickets
The rules, plainly.
What you are buying, what happens if plans change, and what to bring on the night.
Plainly
Ticket rules
Every ticket is a QR code sent by email and kept in your account. One code admits one person, once.
There are no refunds or exchanges once you have bought, unless the show is cancelled, moved to a new date or the headline act changes. Then you choose: a full refund to the card or account you paid from within 10 working days, or a ticket for the new date.
You can pass a ticket to a friend free of charge in your account, up to 48 hours before doors. Tickets sold on for more than their face value are cancelled without a refund.
Under 16s must come with an adult. Shows marked 18 and over need photo ID at the door. There is no re-entry once you leave.
Tiers
What each tier includes
| Tier | Seat | Entry | Extras |
|---|---|---|---|
| Standing | None; the floor | Main doors | Floor bars |
| Seated stalls | Numbered | Main doors | None |
| Balcony | Numbered | Balcony stairs or lift | None |
| Gold circle | First rows or front tables | Fast-track lane | Seat near the stage |
| VIP | Gold circle | VIP door | Lounge, a drink, a tote |
Example tiers for this demo store.
Buying
Four steps
Choose
The show, then the tier and how many.
Pay
Card, bank transfer or USSD.
Receive
A QR code for each ticket, by email and in your account.
Arrive
Doors two hours before the headline; bring your phone charged.
If plans change
The show is cancelled. What now?
We email you within a day. Choose a refund within 10 working days or a ticket for the new date.
I cannot go any more.
Pass the ticket to a friend in your account, free, up to 48 hours before doors. We cannot refund it.
I lost the email.
Sign in to your account, or ask us and we resend it to the same email address.
Can I upgrade my tier?
Yes, if seats remain. Pay the difference in your account.
One more thing
We never sell tickets above face value, and we cancel tickets we find resold above it.